Consumer Disputes
We have extensive experience in conducting consumer disputes, including mass claims arising from consumer protection regulations.
We advise entrepreneurs from industries exposed to consumer claims (including developers, airlines, and the financial sector). The Firm focuses on both legal and reputational aspects—our attorneys emphasize resolving disputes in a manner that minimizes operational and reputational risks for clients.
Through our experience in consumer rights matters and our knowledge of the practice of the Office of Competition and Consumer Protection (UOKiK), the Firm supports clients in administrative proceedings concerning practices infringing collective consumer interests, as well as in court cases concerning regulatory decisions.
Our dispute resolution practice has been recognized in the international Legal 500 ranking, and the Firm’s attorneys ranked first in the “Litigation and Arbitration” category in the Rzeczpospolita ranking.
Selected projects
01
Representation of Several Leading Developers
Representation of several leading developers in Poland in hundreds of proceedings concerning so-called partition walls (claims for settlement of the difference between the usable area of an apartment, calculated according to different measurement methods).
02
Advisory Services for Numerous Entities in the Transport, Trade, and Tourism Industries
Advisory services for numerous entities in the transport, trade, and tourism industries in disputes with consumers.
03
Representation of a Fitness Chain
Representation of a fitness chain in proceedings concerning infringement of collective consumer interests.
04
Representation of a European Airline
Representation of a European airline in cases involving passenger claims for compensation for delayed or canceled flights, including before common courts and before the Civil Aviation Authority.
05
Representation of Financial Institutions
Representation of financial institutions in numerous proceedings involving the Financial Ombudsman.
06
Representation of Numerous Clients from the Financial Industry
Representation of numerous clients from the financial industry in appeals against decisions of the President of the Office of Competition and Consumer Protection finding infringement of collective consumer interests, including in the context of lending and credit activities and standard contract terms.